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FAQs

And the answers you need

TERMS OF SERVICE

1. BACKGROUND

 

1.1

These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.aionyourwall.com and related pages, (the “Website”). The agreement is concluded between you and SAS Digital System (”AI on your wall”). Detailed contact information and other information about AI on your wall are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.

 

1.2

The Customer must be minimum 18 years old to order via the Website. In accordance with French law, Desenio does not accept any credit purchases by persons below 18 years of age. AI on your wall reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).

 

1.3

AI on your wall shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. AI in your wall is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, AI on your wall will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to AI on your wall continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance of the product. AI on your wall is not responsible for any information by third parties provided for on the Website.

 

1.4

The Website and all its content is owned by AI on your wall or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of AI on your wall.

 

2. CONTRACTS AND ORDERS

 

2.1

In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that they have read the information on personal data and cookies and consents to the use according to AI on your wall Privacy Policy.

 

2.2

A purchase contract is concluded when AI on your wall has confirmed your order and you have received the order confirmation by e-mail. AI on your wall advises you to keep your order confirmation e-mail, as you will be asked for the information in future dealings with AI on your wall customer service. You can cancel your order before it is confirmed by AI on your wall. If the order is cancelled, AI on your wall will refund any payments the Customer or their pay- or credit card company has made with regard to the order.

 

3. CUSTOMER INFORMATION ETC.

 

3.1

When the Customer registers their user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about the processing of personal data is set forth in AI on your wall’s Privacy Policy.

 

3.2

The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify AI on your wall without delay if it may be suspected that any unauthorised person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.

 

3.3

If AI on your wall suspects that the Customer abuses their user account or their log-in details or otherwise violates the General Conditions, AI on your wall is entitled to block the Customer’s access to their user account. Furthermore, AI on your wall is entitled to assign new log-in details to the Customer.

 

4. SPECIFIC TERMS FOR AI-GENERATED ART

 

4.1 

Service Description: The content available on the AI on your wall platform is crafted through artificial intelligence mechanisms. Each item, while distinct, is generated by AI systems, devoid of human involvement or traditional artistic methodology.

4.2 

Uniqueness of Content: Our technology aims for uniqueness in its creations. However, considering the extensive volume of artworks worldwide and the recurring nature of our algorithms, we do not guarantee that resemblances to pre-existing art don't occur.

4.3 

Rights to Use: The intellectual property rights in all software and content made available to you on or through this Website remains the property of us or our licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us and our licensors. Acquiring an AI-crafted artwork from AI on your wall provides you with rights for personal utilization. For commercial applications or distribution, a direct authorization from AI on your wall is mandatory.

4.4 

Artistic Interpretation: The output from our AI is derived from data-centric methodologies and does not embed human sentiments, purposes, or conscious artistic sensibilities. The appreciation of such art varies and remains an individual experience.

4.5 

Liability Exclusion: AI on your wall assumes no responsibility for any misconceptions or disputes stemming from the likeness, interpretation, or perception of the AI-crafted content. All transactions are conclusive, with reimbursements considered solely based on AI on your wall judgment.

4.6 

Risk Acknowledgment: Engaging with or using AI-created content from AI on your wall is the sole responsibility of the buyer. AI on your wall is not accountable for any claims, detriments, or losses arising from the artwork's application or its non-functionality.

4.8 

Alterations & Notifications: AI on your wall holds the authority to revise or alter these terms at its discretion, without any prior intimation. Users are advised to revisit these terms periodically.

 

5. PRICES, FEES AND PAYMENT

 

5.1

The prices stated on the Website apply to orders placed on the Website. All prices are presented in Euros and include VAT. No shipping fees charged to the Customer.

 

5.2

The Customer can pay for their purchase in the manner specified on the Website. AI on your wall is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by AI on your wall. Upon invoicing or partial payment, AI on your wall or its partners may obtain a third party credit report. In such a case, you will be informed accordingly. AI on your wall reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfilment of the order. Please note that limitations of available payment methods are set forth on the Website.

 

6. SPECIAL OFFERS

 

AI on your wall may from time to time provide special offers on the Website which may have more favourable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by AI on your wall in connection therewith. AI on your wall reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.

 

7. DELIVERY AND SHIPPING

 

7.1

Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with the reservation of products not in stock), delivery will be made no later than 30 working days after AI on your wall has confirmed the order in writing through the order confirmation. If you haven't received your order within the delivery time advertised, please contact our Customer Service no longer than 30 working days after the order was placed.

 

7.2

The expected delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as a Customer, you are entitled to cancel the purchase. 

 

8. RIGHT OF WITHDRAWAL

 

8.1

When purchasing products on the Website, the Customer has a 90-day withdrawal period. This means that the Customer has the right to cancel any purchase by notifying AI on your wall accordingly within 90 days from when the Customer or their representative received the product ordered (withdrawal period). All products must be returned in the same condition as they were delivered. If products clearly have been used, we may make a deduction from the reimbursement.

 

8.2

If the Customer wishes to withdraw a purchase, the Customer shall, prior to the expiry of the withdrawal period, send a clear message to AI on your wall in the manner set forth here. The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message.

 

8.3

If the Customer uses their right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping.
The product shall be returned within 14 days from the date when AI on your wall was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to AI on your wall in accordance with the methods and directions set forth if the mail the Customer receives in this situation.

 

8.4

When the Customer withdraws their purchase, AI on your wall will refund the amount the Customer has paid for the product, including shipping costs. Any additional shipping costs due to the Customer choosing another delivery than the standard delivery offered by AI on your wall are exempted from refund. Upon return of part of an order, the shipping costs will not be refunded. AI on your wall is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.
 

8.5

AI on your wall will pay back the amount without undue delay, however, no later than within 14 days from the date AI on your wall received the Customer notification of withdrawal. However, AI on your wall may delay repayment until AI on your wall has received the product or the Customer has provided proof that the product has been returned, e.g. by means of certificate of delivery. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection for such a repayment.

 

9. WARRANTY AND COMPLAINTS

 

9.1

Some of AI on your wall’s products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer’s order confirmation constitutes the certificate of warranty.

 

9.2

The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact AI on your wall, as soon as possible after discovering the defect using the contact information set forth on the Website. Complaints made within two months of the time the defect was discovered are always considered to have been made in a timely manner. You have a 3 year warranty on the goods purchased on the Website.

 

9.3

AI on your wall will assume the cost for the return freight for any approved complaints.

 

9.4

Once a product, for which a complaint has been filed, is returned and the complaint approved, AI on your wall will refund the Customer in compliance with applicable consumer protection legislation. AI on your wall strives to do so within 14 days from receipt of the complaint by Desenio, but it may be delayed depending on the nature of the product. Desenio reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective. 

 

10. LINKS

 

AI on your wall may provide links to other websites beyond the control of AI on your wall and websites beyond the control of AI on your wall may provide links to the Website. Even if AI on your wall attempts to ensure that AI on your wall only provides links to websites which apply similar personal data- and security provisions pursuant to AI on your wall’s Privacy Policy, AI on your wall is not responsible for any protection or confidentiality of information or personal data which the Customer provides on other websites. The Customer should be cautious and read the personal data provisions applicable to the actual website.

 

11. FORCE MAJEURE

 

AI on your wall is not liable for any delays caused by circumstances beyond AI on your wall’s control, e.g. general labour dispute, extreme weather, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, AI on your wall shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and AI on your wall are entitled to terminate the purchase with immediate effect.

 

12. CHANGES TO THE GENERAL CONDITIONS

 

AI on your wall reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after AI on your wall has informed the Customer of the changes. However, AI on your wall recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.

 

13. SEVERABILITY

 

If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.

 

14. APPLICABLE LAW AND DISPUTE RESOLUTIONS

 

14.1

Any disputes shall primarily be settled by agreement after discussions with AI on your wall’s customer services.

 

14.2

If a dispute cannot be resolved through discussion with AI on your wall’s customer service, you, as the customer, can directly submit complaints online via the EU-commission’s dispute resolution platform, which can be found at the following link http://ec.europa.eu/consumers/odr. If you submit a complaint via that platform, your submission will automatically be forwarded to the correct national body responsible for resolving disputes. That body will then contact us and try to resolve the dispute without court involvement. In the event of any dispute, Desenio will comply with the decisions of the Dispute Settlement Authority in France.

 

14.3

Disputes concerning the interpretation or application of these General Terms shall be settled as determined under item 14.2, above, or ultimately by the courts.

 

________________________________________

 

These conditions were established by AI on your wall the 02-15-2024

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